Village Workshop: Creating WOW

November 21, 2013
November 21, 2013 3:00 PM
4:30 pm
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Purple Goldfish: Creating WOW - The Little Things Make the Biggest Difference
Join author and subject matter expert Stan Phelps as he features lessons from the Amazon Best Seller, “What’s Your Purple Goldfish” We will cover the ingredients of creating signature added value and the 12 different types of little extras.
Key Takeaways: You will learn about differentiation through added value and the value of referrals. You'll understand the importance of customer experience and its impact on satisfaction, retention and word of mouth. And you will be equipped with both concepts and relevant examples, enabling you to readily apply the principles to their current business.
This workshop is for Village members and invited guests only.
More Info Here!