TAG CRM: CRM & Customer Service Featuring AT&T, Newell Rubbermaid and Delta Airlines

What’s Hot, What’s Not in Customer Service and CRM
What do Delta, AT&T, and Newell Rubbermaid experts have to say about their evolving customer service and CRM functions? What’s the role of technology? What are the latest trends? What’s in? what’s out?
With this high-powered panel of speakers, the discussion promises to be lively and interactive, the insights prescient, with on-point takeaways for improving business processes, leveraging new tools and technologies and enhancing the customer experience.